What you can do.

Your data

Send your request to privacy@quasarhub.pl. You do not have to justify it or use any particular form.

• art. 15 RODO

  Access and a copy

  You can find out what data we hold about you, why, and who we share it with — and receive a copy of it.

• art. 16 RODO

  Rectification

  If anything is wrong or incomplete, we correct it at your request.

• art. 17 RODO

  Erasure

  You can ask us to delete your data. Some of it we cannot remove immediately — invoices, for instance, which tax law requires us to keep; where that applies we will tell you exactly what and why.

• art. 18 RODO

  Restriction of processing

  You can ask us to pause processing — for example while it is being established whether the data is accurate.

• art. 20 RODO

  Data portability

  Data we process by automated means on the basis of consent or a contract is provided in a machine-readable format.

• art. 21 RODO

  Objection

  You can object to processing based on our legitimate interest, including direct marketing. For marketing the objection is unconditional — we simply stop.

• art. 7 ust. 3 RODO

  Withdrawing consent

  You can withdraw any consent at any time, without giving a reason, and without affecting what was lawfully done before. Withdrawing marketing consent has no effect at all on your contract or your classes.

• art. 77 RODO

  Complaint to the supervisory authority

  If you believe we process data unlawfully, you can lodge a complaint with the President of the Personal Data Protection Office, ul. Stawki 2, 00-193 Warsaw — or with the supervisory authority where you habitually reside.

For a participant under 18, these rights are exercised by their guardian. A participant aged 16 or over can withdraw consent to the use of their image themselves.

Your contract

• §9 Regulaminu · ustawa o prawach konsumenta

  Withdrawal within 14 days

  You can withdraw from a distance contract within 14 days of concluding it, without giving a reason. There is a dedicated function in your account for this — no email or letter needed. Payment is refunded within 14 days of us receiving the statement.

• §9 ust. 4 Regulaminu

  If classes have already started

  If you agreed to classes starting before the 14 days were up and then withdraw, you pay only for the lessons actually held, pro rata. The rest is returned.

• §8 Regulaminu

  Complaints

  You can file a complaint by email or in writing. We reply on a durable medium promptly, and within 14 days of receiving it at the latest.

• §6 Regulaminu

  Settlement of lessons actually held

  Within 14 days of a course ending we check the number of lessons against the schedule ourselves. If there were fewer because of us, we refund the difference — you do not have to ask.

Complaints and statements can also be sent to kontakt@quasarhub.pl or in writing to the registered office of QUASAR.HUB sp. z o.o..